Implications of AI in Workforce Management

October 17, 2019 0 By
AI in Workforce Management

Artificial Intelligence (AI) has altered the way we work. It has the potential to optimize workforce management and employee engagement. Industries are adopting artificial intelligence to assist the workforce in the company’s operations. AI-driven algorithms perform complicated tasks with great efficiency and accuracy than humans. Researchers predict that 1.5 million jobs in England will be replaced by cutting edge technologies. 

The artificial intelligence-based tools have a lot to offer in workforce management. 

AI and employee coaching

In the fast-moving world, the presence of managers at several at a time is not possible to mentor and train the employees to carry out their tasks. Artificial Intelligence has made it possible to bridge the gap between employees and managers. AI-based coaching tool has been a boon to the employees. The tool observes the way employees work to do particular tasks and then the tool coaches calibrate with the different employees. It works similar to how chatbots responses to the user with different needs. 

AI aids to increase productivity

With the deployment of artificial intelligence, the productivity of the company can be enhanced. The company’s functioning depends on how the work is scheduled and carried out. The AI-based mechanism comes handy to identify unexpected events and arrange manpower demand accordingly.  AI helps employees to schedule their work in advance keeping in mind the future circumstances. This will benefit both employees will feel satisfied with their job and companies will increase productivity. Because here the tasks are planned well in advance. 

Unbiased Performance reviews

In any management, there is a constant argument that managers are biased subjecting to the performance review. Thee Artificial Intelligence can play an important role to evaluate work quality and quantity. It has the potential to process big data in less time.  The AI-based mechanisms can keep track of employee’s productivity such as hours of work or revenue generation and while performance reviewing it can process the data and give the feedback. This results in eliminating the biased decision making of the managers.

Though the application of artificial intelligence is helpful to employees it also has negative implications in workforce management. Here are some of the negative implications. 

Data privacy and security breach

With large data recorded in AI-based systems, it can breach the data to hackers to a large extent. The recent study suggests that a data breach of large companies approximately costs up to  $3.86 million globally. If the management doesn’t adopt proper security mechanisms, it will pave a to the cybercriminals to expand malicious attacks.

Loss of job for employees

The deployment of artificial intelligence technologies and automation in workforce management can take away jobs of manual labors. The efficiency of the technologies is way ahead than humans. Most jobs done by the labor force can be replaced by artificial intelligence mechanisms.

AI can be prejudice in recruitment process

Many companies have found that AI cannot be trusted in the recruitment process.  The algorithms set can only take-in the respected terminologies while processing the data. They might miss out on the ability terminology to classify the resumes and candidates. However, many companies are adopting several ways to cope up with this issue.

Artificial Intelligence has made its place in the workforce management but there are some circumstances where it can be a hindrance. However, if the proper measures are taken it can help the workforce management to perform unhesitantly. 

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